How do I place an order?
Our products can be ordered through our website, www.fourteenthfloorinteriors.com or by email at email@example.com.
Can I change or cancel my order?
Please email us at firstname.lastname@example.org within 24 hours if you would like to modify or cancel your order.
Can I purchase a swatch?
Please email us at email@example.com to purchase swatches.
How long will it take for my order to ship out?
All of our items are handmade by a female production team and made-to-order. This means we do not make your order until it is placed. After placing your order with us, please allow 3-4 weeks for shipment. We ship USPS priority mail, so expect about 1-3 days shipping time. We do not anticipate delays, but in the case an item is backordered we will email you immediately. Please check our SHIPPING INFO (link) for more information on shipping.
How do I install my bedskirt panels?
Our bedskirt panels are made to fit a standard lofted dorm bed. Most dorm beds do not have a box spring meaning your mattress lays right on top of metal platform. To install, tie the ribbons on your bedskirt panel directly onto the springs on the metal platform. If you need your panels to be shorter, adjust the ties higher up on the metal platform. If you do have a box spring, we recommend using mattress pins to attach.
How do I install my headboard?
Our headboards are made of lightweight foam with velcro sewn onto the back to attach to your wall. We will include adhesive strips in your packaging. Place the adhesive (sticky) side onto the wall where you would like your headboard. We recommend using a measuring tape for correct placement of your adhesive strips onto the wall so they align properly with the velcro on the headboard. Wait 24 hours for the adhesive to fully adhere to the wall. After 24 hours, stick your headboard right onto the wall. For removal of your strips if you ever wish to take them down, we recommend holding a blow dryer to the strips to melt the adhesive on the wall and slowly pulling off the strips. While this method has worked for us, we cannot 100% guarantee no damage to the wall and will not be held responsible for any damages. Our headboards can be attached with command picture hanging strips if you do not wish to use the heavy duty velcro that is included.
Can I wash my products?
Yes, all of our products are machine washable. Please wash on cold and tumble dry on low. Iron item inside out as needed after wash. Do not iron your products before washing. Please remove the cover off of inserts before washing.
Do you offer custom orders or monogramming?
Depending on the item, we are able to do some custom orders. Please contact us via email to inquire about custom ordering.
Can you make your products out of my own fabric? Currently Fourteenth Floor does not offer COM orders.