We digitally print our textiles in the USA. Many of our textile designs are licensed out as well designed exclusively for Fourteenth Floor Interiors, LLC. Fourteenth Floor owns the intellectual property rights to the textiles we design, as well as own the right to reproduce the textiles we license out. Any use of these designs is strictly prohibited.
What Information Do We Collect and How Do We Use It?
We may collect personal information from you, such as your name, email address, mailing address, phone number, and card number when engaging in any of the activities listed below:
- Placing an order from our website
- Returning an item or making an exchange from a previous purchase
- Inquiring about our services
- Receiving a gift package
- Subscribing to receive our emails
- Being referred to us through a marketing promotion
- Participating in a marketing promotion or event
- Navigating to and through our website
For those who provide photographs, stories, comments or other feedback about our products or our website, or provide us with any other information via correspondence email, or our social media microsites, we collect your first and last name, email address and any other content you provide us. By submitting content, you agree that Fourteenth Floor may use your personal Information and such content as permitted under this policy, including reproducing the content on the website and in Fourteenth Floor marketing and advertising materials. If you opt-in to our email marketing and wish to be taken off of our email list OR if you wish to remove marketing content you provided us with, please email us at firstname.lastname@example.org.
To provide you with the best possible customer experience, we may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications.
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our websites and our business
- To contact you
- To improve our merchandise selection and customer service
Do We Share Your Information?
- We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
- We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
- We may share information about you if necessary to comply with laws or regulations or In the unlikely event of a sale or merger of Fourteenth Floor, our customers' personal information and other information we have collected as described in this policy may be among transferred business assets.
What about links to any other sites?
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. We are not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.
Our online store is hosted by Shopify, which has an extensive set of security measures in place to help protect you from vulnerabilities. The Shopify team has set up monitors that detect intrusions and hacker attempts and are constantly updating and improving their security implementations. Shopify is also Certified PCI compliant. If you're not comfortable shopping online through our website, please feel contact us at email@example.com .
Identity thieves sometimes send fraudulent email messages to trick customers into divulging personal or financial information (a practice known as "phishing"). "Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your credit card information through email. If you have received or entered personal information in response to a suspicious email, pop-up or phony website claiming to be affiliated with Fourteenth Floor Interiors, please email us at firstname.lastname@example.org,
How do I contact you?